STANDARD DELIVERY POLICY
Next day delivery (excluding weekends) anywhere in Great Britain and Northern Island provided orders are received by us before 17:00pm.
For deliveries to the Islands (Channel Islands, The Scillies, The Isle of Man, The Hebrides, The Shetland and Orkney Islands) customers should allow up to 72hrs.
Please note that some furniture products require a slightly longer delivery time and you will be informed by e-mail of the alternative delivery date.
Orders of £60** and over in value (ex-vat) Delivery is FREE OF CHARGE
Orders under £60** in value (ex-vat) Delivery will be charged at £6.50
Orders to the Islands and Scottish Highlands, please ask for details
** Please note there may be additional delivery charges for orders that include furniture. Please ask
Returns, Refunds & Exchanges
We hope that you will be happy with your new purchase.
However, in the unlikely event that the product is faulty or if you change your mind for any reason, we are happy to offer you a full refund*, provided that the goods returned are returned within 12 days of delivery and in a resalable condition. Unfortunately, due to Health & Safety regulations, we can’t accept returns for any products from the Drinks and Snacks Category unless they are faulty.
Your refund or exchange will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully resalable condition - undamaged and in the original packaging and with the labels intact. This does not affect your statutory rights.
For furniture orders, If you report a fault within the warranty time frame, please contact the customer services team on 01592 591999 who will liaise with the third party supplier to resolve the issue. If the problem/fault is down to manufacturing, the parts will be replaced. If the problem/fault is found to be due to improper use of the product, a charge may apply.
*We will refund your original delivery charge when a product is returned and confirmed as faulty but not in the case when it is for a change of mind.
Returns can be made in a number of ways:
If you wish for us to arrange your return to be collected, please contact us on 01592 591999. Please be advised a handling charge may apply.
If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.
Please return the goods to the address as stated on the invoice with a copy of your invoice attached:
All purchases can be returned to main office, with the exception of Furniture orders
If you wish to return goods in store, you will need to provide a copy of the invoice. The order confirmation or delivery notice cannot be accepted in place of the invoice.